Facebook Messenger Platform using Bots (Robots) that can help you to help them but beware those that build these bots can steal your data and privacy – What privacy ? – @AceTweetNews


#AceNewsDesk – July.06: Facebook Brings New Features to Messenger Bots

Facebook launched the Messenger Platform about two and a half months ago, thus allowing businesses and various developers to build bots for Messenger.

The company has announced the other day that, since the launch of the platform, over 11,000 bots have been created on the platform, and 23,000 developers have signed up for the service.

Bots for Messenger allows businesses to create custom user experiences so that their customers can get in contact with their service via Messenger platform. The SDK allows developers to build custom layouts for their Messenger chat windows and customize their business in any way they wish.

The whole idea behind the concept was to provide customers with an easy way to contact businesses, without having to place a phone call or install an app.

Source: news.softpedia.com – Friday, July 01, 2016

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REPORT: MEF reveals that approximately 65% of smartphone users worldwide have used a messaging app to talk to company services rather than hang on the line listening to music – @AceTweetNews


#AceNewsDesk – July.06: Long wait times on the phone with customer service may be a thing of the past

People have found a new way to communicate with businesses, so you might be able to kiss that wonderful “on hold music” goodbye.

The study analyzed the responses of almost 6,000 people from nine different nations and found that over-the-top (OTT) apps such as WhatsApp and Facebook Messenger, along with SMS, have become the preferred communication platforms for most users who talk to companies. As these apps become more popular, companies are starting to leverage them to reach customers, particularly because businesses know their customers are spending more time within these apps.

WhatsApp and Messenger, for example, have eclipsed SMS in terms of person-to-person messaging. But application-to-person (A2P) messaging, or SMS texting from businesses to consumers, is still the most trusted channel for communication. In fact, 75% of respondents said they talked to businesses through SMS. This method will likely stay relevant as a B2C channel in the short- and mid-term. This is mostly driven by the ubiquity of SMS technology, which is not tethered to data strength and reaches users worldwide no matter what type of mobile device they had.

Editors Notes:

I would remind you that this blog is produced free for the public good and you are welcome to republish or re-use this article or any other material freely anywhere without requesting further permission.

News & Views welcome always published as long as NO bad language or is not related to subject matter.

Ace News Services Site Links Listed Here:

AceTweet This News